Medical and Health Services Managers

Description

Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

Tasks

  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
  • Direct or conduct recruitment, hiring and training of personnel.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
  • Establish objectives and evaluative or operational criteria for units they manage.
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
  • Develop and implement organizational policies and procedures for the facility or medical unit.
  • Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
  • Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
  • Develop instructional materials and conduct in-service and community-based educational programs.
  • Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

Knowledge

Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Skills

Coordination
Adjusting actions in relation to others' actions.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Operations Analysis
Analyzing needs and product requirements to create a design.
Speaking
Talking to others to convey information effectively.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management
Managing one's own time and the time of others.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.

Abilities

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Work Activities

Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provide Consultation and Advice to Others
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Work Context

Telephone
How often do you have telephone conversations in this job?
Electronic Mail
How often do you use electronic mail in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Impact of Decisions on Co-workers or Company Results
How do the decisions an employee makes impact the results of co-workers, clients or the company?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Letters and Memos
How often does the job require written letters and memos?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Structured versus Unstructured Work
To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Interests

Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Integrity
Job requires being honest and ethical.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Achievement/Effort
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Analytical Thinking
Job requires analyzing information and using logic to address work-related issues and problems.

Work Values

Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Administrative Officer
Administrator
Assisted Living Administrator
Assisted Living Manager
Business Director
Cancer Center Director
Chief Hospital Administrator
Chief of Staff
Client Services Director
Clinical Director
Clinical Supervisor
Community Health Nursing Director
Coordinator of Rehabilitation Services
Dental Laboratory Manager
Department Supervisor
Director
Director of Administration
Director of Clinic
Director of Clinical Services
Director of Correctional Therapy
Director of Health Services
Director of Nurses
Director of Nursing
Director of Nursing Service
Director of Occupational Therapy
Director of Physical Therapy
Director of Recreation Therapy
Director of Research
Director of Respiratory Therapy
Director of Speech and Hearing Therapy
Director of Volunteer Services
Emergency Medical Service Manager
Emergency Medical Services Coordinator
First Aid Director
Health Administrator
Health and Social Service Manager
Health Care Administrator
Health Care Coordinator
Health Care Facility Administrator
Health Care Manager
Health Director
Health Facility Administrator
Health Information Administrator
Health Information Management Director
Health Services Administrator
Health Unit Coordinator
Healthcare Administrator
Healthcare Manager
Hospice Administrator
Hospice Director
Hospice Plan Administrator
Hospice Superintendent
Hospital Administrator
Hospital Director
Hospital Manager
Hospital Plan Administrator
Hospital Superintendent
Hospital Supervisor
Hospital Unit Coordinator
In Service Coordinator
In Service Educator
Laboratory Director
Laboratory Manager
Long Term Care Administrator
Manager
Medical Care Administrator
Medical Director
Medical Office Administrator
Medical Office Coordinator
Medical Officer
Medical Records Administrator
Medical Records Manager
Medical Records Supervisor
Medical Supervisor
Medicine and Health Service Manager

National Wages and Employment Info

Median Wages (2008):
$42.59 hourly, $88,580 annual.
Employment (2008):
293,490 employees