Social And Community Service Managers

Social and Community Service Managers

Description

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Tasks

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Recruit, interview, and hire or sign up volunteers and staff.
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Direct activities of professional and technical staff members and volunteers.
Plan and administer budgets for programs, equipment and support services.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Research and analyze member or community needs to determine program directions and goals.
Implement and evaluate staff, volunteer, or community training programs.
Represent organizations in relations with governmental and media institutions.
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Speak to community groups to explain and interpret agency purposes, programs, and policies.
Direct fundraising activities and the preparation of public relations materials.
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Therapy and Counseling: Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Time Management: Managing one's own time and the time of others.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

Work Activities

Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
Provide Consultation and Advice to Others: Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.

Work Context

Telephone: How often do you have telephone conversations in this job?
Face-to-Face Discussions: How often do you have to have face-to-face discussions with individuals or teams in this job?
Indoors, Environmentally Controlled: How often does this job require working indoors in environmentally controlled conditions?
Contact With Others: How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Work With Work Group or Team: How important is it to work with others in a group or team in this job?
Electronic Mail: How often do you use electronic mail in this job?
Deal With External Customers: How important is it to work with external customers or the public in this job?
Frequency of Decision Making: How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Impact of Decisions on Co-workers or Company Results: How do the decisions an employee makes impact the results of co-workers, clients or the company?
Structured versus Unstructured Work: To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Interests

Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Style

Integrity: Job requires being honest and ethical.
Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others: Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Initiative: Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Work Values

Relationships: Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions: Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement: Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition: Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Support: Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Related Occupations

Education Administrators, Elementary and Secondary School

Food Service Managers

First-Line Supervisors of Housekeeping and Janitorial Workers

Recreation Workers

First-Line Supervisors of Office and Administrative Support Workers

Lay Titles

Adult Daycare Coordinator

Borough Coordinator

Bureau Director

Child Welfare Director

Club Manager

Community Center Director

Community Organization Director

Community Service Director

Community Service Organization Director

Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker)

Contract Sheltered Workshop Supervisor

Counseling Services Manager

Department Director

Director of Casework

Director of Casework Department

Director of Casework Services

Director of Child Welfare Services

Director of Community Center

Director of District Office

Director of Family Service Center

Director of Field Coordination

Director of Field Service

Director of Group Counseling Program

Director of Neighborhood Service Center

Director of Scout Work

Director of Social Services

Director of Teenage Activities

Director of Veterans Affairs

District or District Office Director

Field Administrator

Field Director

Field Representative

Grant Manager

Grants Administrator

Group Home Manager

Group Work Program Director

Home Service Director

Membership Director

Non Profit Director

Non-Profit Director

Nonprofit Director

Nonprofit Manager

Offender Workforce Development Program Manager (OWDPM)

Outreach Coordinator

Parole Director

Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator)

Program Director

Public Welfare Director

Red Cross Executive Director

Rehabilitation Center Manager

Residential Supervisor

Scout Executive

Service Director

Sheltered Workshop Executive Director

Social Service Coordinator

Social Service Director

Social Services Manager

Social Welfare Administrator

Social Work Administrator

Student Activities Director

Teenage Program Director

Vocational Rehabilitation Administrator

Volunteer Services Director

Volunteer Services Manager

Volunteer Services Supervisor

Welfare Administrator

Welfare Director

Welfare Manager

Welfare Officer

Youth Program Director

National Wages and Employment Info

Median Wages (2008):: $28.83 hourly, $59,970 annual.

Employment (2008):: 115,360 employees